June 27, 2011
Assurant Insurance Center Launches Online Claims Center
Atlanta, June 27, 2011 -- Assurant Specialty Property is pleased to announce that Assurant Insurance Center, our online self-serve website for registered Renters Insurance policyholders, has been enhanced to allow our customers to file their claims and submit their personal property inventories online.
The claims center went live in April 2011, and as of mid-June, 426 claims have been filed. To ensure we are fully leveraging this new technology, our customer service IVR now advises customers they can file their claim online. To listen to the IVR message call 1-800-358-0600 and follow the prompt to file a new claim then select Renters Claims. To learn more about Assurant Insurance Center, visit myassurantpolicy.com.
After a customer submits their claim or personal property inventory on-line, this cutting-edge technology sends their information directly to their assigned claims adjuster and an email confirmation is sent back to the policyholder. This new feature allows us to process their claims quickly and efficiently, while reducing adjudication times for the claim. Additionally, it will reduce the amount of incoming calls to our customer service team.
Providing these new enhancements to our customers keeps us ahead of our competitors and delivers fast, efficient service to our policyholders, allowing them to truly experience “Assurant. On your terms.”
About Assurant Specialty Property
Assurant Specialty Property businesses are leading providers of lender-placed homeowners insurance, direct-marketed products, collateral protection programs and related outsourcing services. They develop, underwrite, market and administer specialty property and personal lines of insurance through collaborative relationships with leading home mortgage companies, financial institutions, manufactured home builders and dealers, auto finance companies, property management companies and managing general agents. Assurant Specialty Property serves clients and their customers in all 50 states and the District of Columbia. www.assurantspecialtyproperty.com
Assurant Specialty Property is one of the four key businesses of Assurant, Inc., which also includes Assurant Solutions, Assurant Health, and Assurant Employee Benefits.
Assurant, a Fortune 500 company and a member of the S&P 500, is traded on the New York Stock Exchange under the symbol AIZ. Assurant has approximately $26 billion in assets and $8 billion in annual revenue. Assurant has approximately 14,000 employees worldwide and is headquartered in New York's financial district. www.assurant.com.
Senior Director, Communications
Assurant Specialty Property