What you should do when your home has been damaged
by a fire, windstorm or another catastrophe
- Call Us - Reporting your damage starts the claim process. Once
you have reported it, a claim adjuster will contact you
as soon as possible. Please call us toll-free - we are here to help.
American Bankers Insurance Company of Florida:
American Security Insurance Company: 800.326.2845
Standard Guaranty Insurance Company: 800.326.2845
Voyager Indemnity Insurance Company:
- Emergency Repairs - Without risking your own safety, take
steps to prevent further damage. Boarding up broken windows, waterproofing
openings in the roof or walls and removing water from a saturated
carpet, if possible, can significantly reduce subsequent damage.
Keep an accurate record of your repair expenditures. Take photos.
- Protect Personal
Property - Protect your personal property from further damage.
Separate items that may be cleaned and/or repaired. If you have this
line of coverage with us, check with your claim adjuster before discarding
any items that you plan to claim as damaged.
- Temporary Housing - If you can no longer live in your home, find temporary housing
for your family. If you have this line of coverage with us, do not
enter into long-term leases until you talk to a claim representative.
Keep all receipts associated with temporary housing, meals and other
- Inventory - If you have this line of coverage with us,
prepare a room-by-room inventory of your damage and your damaged
property. Descriptions of damaged property should include brand
names, model numbers, age, purchase price and place of purchase.